Available in Pro

Return Management Module

An in-chat returns workflow: buyers open a return on their own order within your configurable return window, admins approve or reject with a recorded refund amount, and everyone tracks status by reference. The actual refund payment is made by you in your own payment provider.

RMA workflow
Status tracking
Return policies
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Return Management Demo

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What does the Return Management module do?

An in-chat returns workflow: buyers open a return on their own order within your configurable return window, admins approve or reject with a recorded refund amount, and everyone tracks status by reference. The actual refund payment is made by you in your own payment provider.

  • Customer service
  • Return processing
  • Inventory management
Key Features

Everything You Need

Explore all the powerful features included in the Return Management module.

RMA workflow

Included with the Return Management module for seamless integration.

Status tracking

Included with the Return Management module for seamless integration.

Return policies

Included with the Return Management module for seamless integration.

Use Cases

Discover how businesses use the Return Management module

Customer service

Perfect for teams looking to implement customer service capabilities.

Return processing

Perfect for teams looking to implement return processing capabilities.

Inventory management

Perfect for teams looking to implement inventory management capabilities.

API Reference

Easy to Integrate

Use our RESTful API or webhooks to integrate the Return Management module with your existing systems.

View API Documentation
// Enable Return Management module
curl -X POST https://api.botlaunch.io/v1/modules \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "module": "return-management",
    "enabled": true,
    "config": {
      // Your configuration here
    }
  }'

// Response
{
  "success": true,
  "module": {
    "id": "return-management",
    "name": "Return Management",
    "enabled": true,
    "status": "active"
  }
}

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